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Terms and Conditions

These terms and conditions, as may be amended from time to time, apply as a contract to all hotel supplies and services at Downtown Reykjavík Apartments. All bookings, agreements, partnership and marketing activities are subject to the below terms for Downtown Reykjavík Apartments ehf.

1. General Terms

Check-in is guaranteed from 15:00 (3pm). Early check-in is based on availability and cannot be guaranteed. Guests checking in after 17:00 (5pm) should follow the self-check-in procedure provided per Email.

Check out: Check out time is until 11:00 (11am). Late check-out is based on availability and cannot be guaranteed. A charge may apply for a late check-out.

Luggage self-storage is available to all guests who have received their self-check-in information. Downtown Reykjavík Apartments does not take any responsibility any items in luggage storage.

Extra bed policy: All extra beds are subject to availability. Extra beds (a roll-in-bed) can only be placed in 2-, 3-, and 4-bedroom apartments, not the studios. A charge may apply.

Children policy: Downtown Reykjavík Apartments is a family friendly accommodation and we can provide baby cribs and high chairs.

Pets are not allowed.

Smoking Policy: For the health, safety and comfort of our guests, all rooms and other indoor areas are non-smoking. Indoor smoking is subject to a 300 EUR penalty.

Noise and disturbance policy: To ensure a restful stay for all of our guests, parties and loud gatherings are not allowed in the hotel guests rooms or hallways. The hotel values its guest and enforces a strict policy on noise and disturbance. Guests who violate this policy with excessive noise, overcrowding in rooms, or parties will be evicted without a refund. Calm hours are from 21:00- 23:00 (9pm-11pm) and quiet hours are between 23:00 – 07:00 (11pm-7am).

Room damages and Missing Items: Downtown Reykjavík Apartments reserves the right to charge guests for any damages or missing items the amount it costs to replace item or return room to its original state.

Please note that Downtown Reykjavík Apartments is not staffed at all times, but we can be reached by e-mail: or by phone +354 445 6777.

2. Prices

The prices on our website are highly competitive. All apartment prices are per apartment per night and all prices displayed are including 11% VAT and €2.70 city tax per night (subject to change of all taxes) unless stated differently on our website or the confirmation email. Applicable taxes will be charged in the event of a no-show or a cancellation fee. The price list includes both rates for individual as well as groups. The term group includes 3 or more apartments when booking together.

Sometimes cheaper rates are available for a specific stay or special offer, however, these rates may carry special restrictions and/or conditions, for example non-refundable.

Accepted credit cards: only Visa and Mastercard.

Retail rates are always subject to fluctuate. Once agreed in writing, prices are binding for both parties and exchange rates frozen where applicable. Downtown Reykjavík Apartments nevertheless reserves the right to make alterations in prices due to increased costs by suppliers, increased taxes, changes in exchange rate or other circumstances beyond Downtown Reykjavík Apartments control.

Net/Commissionable Rates. The contractor is required to sell rooms to clients at retail value unless packaged with other elements and non-transparent. All Net/Commissionable rate offers are CONFIDENTIAL. The hotel reserves the right to revoke any Net/commissionable rates upon breach of this confidentiality.

3. Bookings & Cancelation Policy

Cancellation is free until 1 day prior to arrival date and are then non-refundable. Standard reservations are charged shortly before arrival.

Groups: when booking 3 apartments or more we require a 50% non-refundable pre-payment of the total amount 6 weeks prior to arrival. The remaining amount is charged 7 days prior to arriving day and is non-refundable. Group bookings can be cancelled within 48-hours of making the reservation if the terms are not acceptable.

Non-refundable reservations are not eligible for a refund under any circumstances.