Question 1

What credit card do I need for check-in?

Accepted Answer

The credit card must match the name on the reservation for a quick self-check-in. If the reservation name differs from the credit card name, a manual check-in will be required, including a copy of the guest's passport.

Question 2

Is 24-hour check-in available?

Accepted Answer

Check-in starts at 15:00. Lobby is open 24 hours and a manager is present from 8:00 to 18:00 with on-call duty after-hours for emergencies. To guarantee early check-in, reserve the night before.

Question 3

Is there luggage storage?

Accepted Answer

The luggage self-storage is right next to the reception. The code for the keybox next to the door can be found in the reception.

Question 4

Is there guest parking?

Accepted Answer

Guest parking is free but subject to availability. Private parking spots are in front of and to the back of the building.

Question 5

What apartment services are included?

Accepted Answer

All apartments are equipped with linen and towels. Complementary towel change is provided for stays of 3+ nights. Complementary cleaning and linen change is provided for stays of 6+ nights. Laundry facilities are available in the basement from 8:00 to 21:00.

Question 6

What is the check-out procedure?

Accepted Answer

Leave the apartment as received and return the key to the lobby or departure key drop-off box across from the reception. General cleaning is provided by the hotel.

FAQ

Frequently asked questions

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